Return and Refund Policy

 

We hope you love your Otia pieces, but if for any reason you’re not completely satisfied, you may request a return within 14 days of receiving your order.

UK RETURNS

To request a return, please email us at isabel@otia.uk

Please include your name, order number, items you are returning and reason for return in the email.

Once we have received and approved your return, we’ll send you the return address and next steps from there.

Please note: As a small brand, we’re unable to offer free returns at this time and so you will need to cover the cost of returning your item.

Original shipping costs are non-refundable unless the item is faulty.

We are not responsible for lost or stolen return packages. 

INTERNATIONAL RETURNS

At this time, we do not accept international returns unless the item is faulty or incorrect.

If you believe you have received a faulty or incorrect item, please contact us within 7 days of delivery with photos and a description of the issue.

RETURN CONDITIONS

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your items must be:

  • Unworn and unwashed
  • In its original condition with tags attached
  • Returned in original packaging or protective packaging
  • Free from marks, makeup, deodorant, or damage
  • Items sent back without contacting us first will not be accepted

NON-RETURNABLE ITEMS

For hygiene reasons, we cannot accept returns on worn activewear.

EXCHANGES

We do not currently offer direct exchanges.

If you’d like a different size or item, the fastest way is to return your original item and place a new order.

REFUNDS

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 working days.

Please note that banks and card providers may take additional time to process and post the refund on your end.

If it’s been more than 15 working days since your refund was approved and you haven’t received it, please contact us at isabel@otia.uk.

 

For any questions about returns, feel free to reach out to us any time:
isabel@otia.uk.